MAD Design
Collection
Featured
Full Collection
New Releases
New
Brands
EcoSmart Fire
Blinde Design
Heatscope Heaters
Heating
Fire Tables
Fire Pits
Designer Fireplaces
Fireplace Inserts
Fire Pit Kits
Ethanol Burners
Fireplace Grates
Radiant Heaters
Furniture
Coffee Tables
Planters
Stools
Accessories
Fireplace Screens
Glass Cover Plates
Silicone Burner Covers
All Season Covers
Decorative Media
Safety Accessories
Heater Control
Weathershields
Spare Parts
About
About Us
MAD Design Group
Why EcoSmart Fire?
Why Blinde?
Why Heatscope?
Technology
Ethanol Fireplaces
Fluid™ Concrete Technology
Inspiration
Case Studies
Project Register
Our Blog
Fire Pit Guide
Fireplace Trends
All Articles
Support
Contact
Find Retailers
Support
Shipping & Delivery
Unboxing & installation
Operation & Safety
Care & Maintenance
Returns & Refunds
Warranty & Claims
Trade
Trade Programs
Retailers
Builders
Hospitality
Residential
Business Tools
B2B Portal
B2B Portal
Open main menu
Close
Support
/
Returns & Refunds
Do you need help?
Live Support
Enquiry
Returns & Refunds
Need to return or exchange a product? Browse the articles to find answers about return eligibility, refund timelines, exchange options, and how to get started.
I Need Help
Articles
Showing 6 items of 6
Sort by:
Date
Date
Name
Topic
Brands
Brands
Blinde Design
EcoSmart Fire
HEATSCOPE® Heaters
e-NRG Bioethanol
Ranges
Ranges
Bioethanol Fuel
Returns and Exchanges FAQs
Returns & Refunds
Cancelling an e-NRG Fuel Order Before it Ships
Shipping & Delivery
Why e-NRG Fuel Cannot Be Returned or Exchanged
Returns & Refunds
e-NRG Fuel Order Arrived Leaking - What to Do
Returns & Refunds
How to Start a Return or Exchange
Returns & Refunds
Returns and Exchanges - What do You Need to Know
Returns & Refunds